1.Warranty Coverage

Defcon Films Australia (“DFA”) warrants that its Paint Protection Film (PPF) products, when properly handled,installed,and maintained according to DFA’s guidelines,will be free from manufacturing defects for the warranty period specified for each product line.

Covered manufacturing defects include:

1.1 Abnormal or premature yellowing or discolouration caused by premature material degradation or localised colour shift will be considered a manufacturing defect and covered under warranty.

1.2 However,normal aging or gradual tone change due to UV exposure,oxidation, environmental conditions,or improper maintenance is not considered a defect and is therefore excluded.

1.3 Cracking,blistering,delamination,or peeling

1.4 Adhesive failure under normal use conditions

The warranty applies only to films installed on OEM factory paintwork by an authorised DFA installer.

2.Warranty Period

The standard warranty period is up to 12 years from the date of installation, depending on the product type:

1. Defcon Glanz (Gloss PPF): 10 years
2. Defcon Frozen (Satin PPF): 10 years
3. Defcon Spectra (Colour PPF): 5 years
4. Defcon FleetArmour (Gloss PPF): 3 years
5. Defcon Crystal Shield (EV GPF): 3 years
6. Defcon ONE (Gloss PPF): 12 years

Exact coverage duration will be stated on the customer’s warranty certificate or invoice.

The warranty is valid for both the installer and the current vehicle owner (transferrable to subsequent vehicle owners),on the condition that a valid e-Warranty record exists within the Defcon Films Australia e-Warranty registration system.

3.Storage & Handling Requirements

To preserve material integrity before installation:

3.1 Do not apply excessive pressure to film rolls;pressure marks may form.

3.2 Handle exterior and interior packaging carefully to avoid deformation or pressure damage.

3.3 Gloss films may temporarily lose surface shine if stored under pressure or high temperature;gloss can be restored using a heat gun.

3.4 Store products below 35°C and maintain 40–60 % relative humidity.

3.5 Use the film within 12 months of purchase.

3.6 Always store film rolls in their original packaging and on the original plastic core provided to prevent deformation or contamination.

3.7 Avoid repackaging or rewinding film unless necessary;ensure workspace is clean if repackaging.

3.8 After partial use,tightly rewind and tape the film to prevent tunnelling or edge curling.

3.9 Apply only in controlled environments above 10°C.

3.10 The vehicle surface must be properly prepared and completely free from contaminants such as wax,grease,silicone,or residue prior to film installation.Failure to ensure a clean and contaminant-free surface may result in adhesion issues and will void the warranty.

3.11 DFA is not responsible for damage caused by improper storage,repackaging, contamination,or use beyond 12 months from delivery.

4.Installation Guidelines

4.1 Install only in a clean,dust-free environment.

4.2 Avoid scratching the top-coat surface with tools;always test squeegees beforehand.

4.3 Use rubber or soft-edge squeegees.

4.4 Do not overstretch the film.

4.5 Test ceramic coatings,graphene coatings,waxes and sealants before applying over PPF.

4.6 Do not wash the vehicle for 7 days after installation.

4.7 Avoid direct high-pressure washing on film edges to prevent lifting.

4.8 Minor surface scratches will self-heal when heated with hot water (under 90°C) or a heat gun.Scratches that penetrate the top-coat cannot self-heal.

5.Exclusions

This warranty does not cover:

5.1 Damage caused by improper installation,misuse,neglect,collision,fire,chemicals,or environmental fallout.

5.2 Film installed on non-OEM paint,repainted panels,or non-approved substrates.

5.3 Wear from normal use (stone chips, swirl marks,minor abrasions,loss of gloss).

5.4 Damage due to improper storage,packaging,or exceeding product shelf life.

5.5 Film installed or resold through unauthorised channels.

5.6 Labour,paint correction,or removal costs unless explicitly approved by DFA.

Additional DFA-Specific Exclusions:

1. Installer has the responsibility to ensure there are no existing or previous issues with the OEM paint before installation.
2. This warranty applies only when the film is installed using DFA-approved media and procedures.
3. Any installation performed with other solutions,chemicals,or unapproved methods will render the warranty void.
4. DFA does not cover any form of discolouration,yellowing,or material degradation resulting from the use of third-party ceramic coatings,waxes, sealants,or spray-on protectants applied on top of the film.As DFA has no control over the chemical composition or compatibility of such products,any resulting damage or surface change is excluded from this warranty.

6.Claim Procedure

To submit a warranty claim:

6.1 Contact the authorised installer or DFA within 7 days of noticing a defect.

6.2 Provide invoice,e-warranty registration information,vehicle details,and photos and/or videos of the affected area.

6.3 Allow DFA or its authorised representative to inspect the film.

If approved,DFA will at its discretion replace the affected film area. The Company’s liability shall not exceed the purchase price of the affected film.

7.Important Notes

7.1 DFA products must not be resold or redistributed without written authorisation. Any unauthorised resale voids all warranties and technical support.

7.2 Adhesive performance may vary slightly with seasonal temperature changes.

7.3 Warranty registration must be completed within 7 days of the customer’s invoice date.

7.4 Warranty applies only if film is installed and maintained according to this document.

8.Governing Law

This warranty is governed by the laws of the State of Victoria,Australia,and any disputes shall be subject to the exclusive jurisdiction of the courts of Melbourne.

9.Disclaimer

Defcon Films Australia shall not be held liable for any incidental,indirect,or consequential damages,including loss of use,revenue,or vehicle value.

This limited warranty gives you specific legal rights;you may also have other rights under applicable Australian consumer laws.